1. Refund / Return Eligibility

Refund or return is available only under the following conditions:

• Manufacturing defects covered under warranty

• Product damaged during shipping (must be reported within 24 hours of delivery)

No other reasons will be considered for refund or return.

2. Non-Eligible Cases

Refund or return will not be accepted in cases of:

• Change of mind

• Incorrect product selection by customer

• After successful installation

• Damage due to misuse, negligence, or improper handling

• Normal wear and tear

• Consumables (Heating rods, thermocouples, bulbs, fuses, switches, etc.)

• Calibration charges

• Installation charges

• Wooden case packing charges

3. Cancellation Charges

• Once the Purchase Order (PO) is confirmed, cancellation will attract 10% of the order value as cancellation charges.

• Custom-made or special-order products cannot be cancelled once production has begun.

4. Refund Processing

• Approved refunds will be processed within 7–14 working days.

• Refund will be issued via the original mode of payment only.